HPRT Product Safety Policy
I.HPRT Product Safety Policy
Welcome to HPRT Product Safety Centre! Here you will find basic information about the safety of our products and learn how we are committed to providing you with a safe and reliable product experience.
Product Safety Standards
At HPRT, we strictly adhere to global safety standards to ensure that every product is a reliable companion for you. From the early design stages to the manufacturing process, every step is carefully considered to ensure compliance with international safety certifications.
Quick Guide to Frequently Asked Questions
1. How should I maintain my HPRT product to ensure optimum safety?
A: Use the product properly in a reasonable environment according to our user guide.
2. What should I do if I find a potential safety issue with my product?
A: Please contact us immediately via our email and we will process your report promptly.
3. How can I check the safety updates of HPRT products?
A: You can find the latest safety information from HPRT official website or APP to update your product at any time.
Thank you for choosing HPRT; we look forward to continuing to provide you with safe and reliable products and services.
II. How to Report Security Vulnerabilities or Issues to HPRT
At HPRT, we prioritize each user's security experience. If you encounter any potential security vulnerabilities or issues while using our products, we encourage you to report them to us immediately. Your active participation is a key factor in helping us improve the security of our products.
Reporting Steps:
1. Identify the problem: Please provide a detailed description of the security issue or vulnerability you have identified, including the product model and specifics of the situation in which the problem occurred.
2. Gather information: If possible, please provide the steps taken to reproduce the issue, the scope of impact, and any relevant screenshots or logs.
3. Submit a report: please send an email to cs2@hprt.com to report this issue to our product security team. We will follow up and provide feedback on the security vulnerability you reported as soon as possible. In order to protect the security of users and enterprises, we hope you will not disclose or spread the vulnerability before it is fixed.
III. HPRT Security Issue Handling Procedures
Upon receiving your report of a security breach or issue, our professional team will initiate the following handling procedures:
1. Preliminary Assessment: Our team of security experts will conduct an preliminary assessment of the report to determine its validity and severity.
2. Problem Investigation: If the report is confirmed to be valid, we will conduct an in-depth investigation to understand the exact cause and scope of the problem.
3. Solution Development: Based on the results of the investigation, our engineering team develops appropriate solutions, such as software updates or security patches, to address the identified vulnerabilities.
4. Testing and Validation: Before implementing any corrective action, we conduct rigorous testing to ensure the effectiveness of the solution and prevent new issues from arising.
5. Implementation and Notification: Once the solution is ready, we will implement it through the appropriate channels and notify relevant users of the details of the update.
IV. Our Commitment
Response Time and Status Updates
We are committed to being transparent in our communication throughout the entire processing. We promise to acknowledge receipt of your information within 7 days, and make an initial response within 15 working days. We will synchronise the processing progress to the users during the issue handling processing, and synchronise the updated information on the official website or APP and public channels until the issue is solved. We will endeavour to complete the repair work within 90 days after the vulnerability is disclosed, but it may take extra time due to special circumstances. Thank you for your contribution to enhancing the security of HPRT products.
Your participation is vital
We appreciate your active participation; your reports directly contribute to improving the safety of our products for the benefit of all HPRT product users.
V. Privacy and Confidentiality
At HPRT, we attach great importance to the privacy and confidentiality of your information. When you report a security vulnerability or issue to us, we promise to handle your personal information with the highest standards.
1. Privacy Protection: We guarantee strict protection of our users' personal information when handling security issue reports. We will not disclose your identity or contact information to third parties unless we have your explicit consent.
2. Confidentiality of Information: We will keep your report of a security issue strictly confidential until the issue is resolved. This measure is taken to prevent the spread of potential security threats.
Your Trust, Our Responsibility
We understand that your trust in us is based on respecting and protecting your privacy. We promise to spare no effort to ensure the security of your information and appreciate your contribution to improving the security of HPRT products.
VI. Legal Disclaimer
Thank you for choosing HPRT and helping us to ensure the safety of our products. We promise that We will thank every user who protects the interests of users and helps HPRT improve security quality. However, we oppose and condemn all hacking behaviors that use vulnerability testing as an excuse to exploit security vulnerabilities to damage the interests of users, including but not limited to exploiting vulnerabilities to steal user privacy, invade business systems, obtain system (business) data without authorization, steal user data, maliciously spread vulnerabilities or data, etc. Please do not discuss or disclose product vulnerabilities and details of the situation in any public place or platform without permission. In case of any of the above behaviors, HPRT has the right to pursue legal liability.
Our Commitment
At HPRT, we are committed to maintaining high standards of product safety and appreciate your active participation and support. We promise to handle your reports with the utmost respect and diligence.
HPRT Product Update Announcement
Here you can find detailed information about the latest software updates, security patches and feature improvements for our products.
Check this page regularly to get the latest product updates to ensure that your HPRT products are always running in the safest and most stable conditions.
VI. Acknowledgements: Thanks to Safety Contributors
At HPRT, we have a deep understanding of the importance of product safety and recognize that it is a task that requires the joint efforts of all stakeholders. We would like to extend a special thanks to those who have assisted us in identifying and resolving product safety issues.
Your Efforts, Our Progress
Each report directly contributes to improving our product safety standards and creating a safer environment for all HPRT users. We promise to continue working hard to ensure that your valuable suggestions are given the attention and implementation they deserve.
Building a Safer Future Together
Thank you for working with us to enhance product security. HPRT will continue to be committed to working with users and the security research community to advance security technology.
VII. Contact Us
If you have any questions about the security of HPRT products or wish to report a security vulnerability, we encourage you to contact us via email (cs2@hprt.com).
Your feedback is very valuable to us and we promise to take every report and enquiry seriously.
VIII. HPRT Products Security Update Guarantee
To ensure the continuous security protection of users, HPRT promises to provide long-term security update support for our products. The following is our guarantee for product security updates:
1. Long-term Support: After the product is sold, we will provide maintenance for no less than 1 year, during which we will regularly review and resolve any issues that may affect product security.
2. Updates Frequency : HPRT will release regular security updates based on the specific needs of the product and changes in the security environment. Major security threats will be prioritized.
3. Update Notification: When a new security update is available, we will notify users through appropriate channels, such as APP, email or our official website.
4. If the support period is extended, the newly defined support period will be announced as soon as possible.
5. The defined support period will not be shortened after the release.
